Matlosana Local Municipality

Matlosana eService via WhatsApp

Open WhatsApp

Your self-service municipal assistant

Access municipal services from your phone

Register, download statements, make secure payments and contact support using the Matlosana WhatsApp eService.

  • View municipal statements
  • Register online
  • Make secure payments
  • Access FAQs and help videos
  • Chat to a live agent
Save our number: 066 300 6000
Matlosana eServiceBusiness account
Welcome to the eService 👋

Your self-service WhatsApp assistant for:

📄 Municipal statements
🧾 Online registrations
💳 Secure payments
🎥 Help videos & more

Tap the button below to view the main menu.

☰ Main Menu
Message ➤
1

Get started

Open WhatsApp

Send “Hi” to 066 300 6000 to start chatting with the Matlosana eService.

Launch the Matlosana Bot
New chat
066 300 6000
Hi
Q W E R T Y U I O P
A S D F G H J K L
Z X C V B N M
2

Main menu

Choose an option

Tap Main Menu to display the available services. Select Register to create your account.

Matlosana eServiceBusiness account
1. Register
2. Get Latest Statement
3. Links
4. FAQs
5. Help Video
6. Live Agent
3

Register online

Verify your details

  1. Confirm your cellphone number
  2. Enter your South African ID number
  3. Enter your email address
  4. Receive an OTP by SMS
  5. Enter the OTP
  6. Registration complete
Matlosana eServiceBusiness account
Let’s register your account.
Confirm your cellphone number:
082 123 4567
Enter your SA ID number:
900101 505 8086
Enter your email address:
john.doe@email.com
Your OTP is: 482731
482731
✓ Registration successful
4

Get latest statements

Download your statement

  1. Confirm your mobile number
  2. Select Accounts
  3. Select the relevant account
  4. Download the PDF statement
Matlosana eServiceBusiness account
Please confirm your mobile number:
082 123 4567
1. Accounts
2. Back to Main Menu
Select your account:
1. 60012345678 (Residential)
2. 60087654321 (Business)
📄 Statement_Jun2026.pdf
5

Open and pay

Pay your statement securely

Open the downloaded statement, select Click to Pay, complete your details on the EasyPay page and select Proceed.

Statement
MATLOSANA LOCAL MUNICIPALITY
Account Number
60012345678
Due Date
30 Jun 2026
Total Due
R 1,238.22
→
EasyPay by Lesaka

Welcome to EasyPay

6

Mobile app

Matlosana eSOSS App

  1. Tap Links in the menu
  2. Follow the Google Play link
  3. Install the app when available

Matlosana eSOSS

Municipal services on your mobile device.

7

FAQs

Find quick answers

Browse common questions about billing, accounts, service requests, payments and contact details.

Matlosana FAQs

Billing & Accounts

Find answers about statements, balances and municipal accounts.

Service Requests

Guidance for logging or following up service requests.

Payments

Help with municipal payment options.

Contact Details

Municipal contact information and support channels.

8

Help video

Watch and learn

  1. Tap Help Video
  2. Download or open the video
  3. Follow the registration guide
▶How to Register Online

Duration: 03:45

9

Live agent support

We’re here to help

Request assistance with your account, billing or another municipal service.

🎧1

Select Live Agent

→
💬2

Type your message

→
🧑‍💼3

An agent assists you

→
🚪4

Type “Exit” to end

Support hours

Monday–Friday
07:30–16:30

066 300 6000